Returns Policy

At XIII-XIII, we are committed to ensuring your satisfaction with every purchase. If you are not satisfied with your order, you may return it under the following conditions:

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products must be in their original, unused condition with all tags and packaging intact.
• Proof of purchase is required for all returns.

Non-Returnable Items

• Personalized items and custom orders.
• Gift cards and vouchers.
• Items purchased during clearance sales.

How to Initiate a Return

1. Contact our customer service team at [email protected] to request a return authorization.
2. Include your order number and a brief explanation for the return.
3. Once your return is authorized, you will receive detailed instructions on how to proceed.

Refunds

Upon receipt of the returned item, we will inspect it to ensure it meets our return conditions. If approved, a refund will be processed to your original payment method within 7-10 business days.

Exchanges

We offer exchanges for items that are defective or damaged. If you need to exchange a defective item, please contact us at [email protected].

Contact Us

For any queries regarding our returns policy, please reach out to our customer support at +1 234 567 890 or email us at [email protected].